Privacy Policy
Effective Date: 20 June 2026
1. Who We Are
Petra Mobility is a Dubai-based provider of mobility, and assistive equipment, committed to empowering individuals to live with dignity and independence. We operate the online store at https://petramobility.com.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with us in any capacity. It applies to all visitors, customers, and users of our platform.
References to "we", "us", or "Petra Mobility" in this policy refer to Petra Mobility LLC and its authorised staff.
2. Legal Framework
We process personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as any applicable regulations issued by the UAE Data Office. Where we serve customers in other jurisdictions, we endeavour to meet the data protection standards of those regions as well.
3. Data We Collect
3.1 Data You Provide Directly
When you place an order, create an account, or contact us, we collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely — we do not store raw card numbers)
- Optional: account username and password
- Messages, enquiries, or product review content you submit voluntarily
3.2 Data Collected Automatically
When you browse our website, our systems and third-party tools may collect:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or search query
- Products viewed or added to cart
3.3 Data From Third Parties
We may receive data about you from:
- Payment processors (e.g. transaction confirmation and fraud signals from Stripe)
- Analytics providers (e.g. Google Analytics — anonymised or aggregated usage data)
- Advertising platforms (e.g. Meta Ads, Google Ads — conversion events linked to your interactions)
4. How We Use Your Data
4.1 To Fulfil Your Order
The primary purpose for collecting your personal data is to process and deliver your order. This includes:
- Confirming your purchase and sending order updates
- Arranging delivery to your specified address
- Processing payments and issuing invoices or receipts
- Handling returns, exchanges, or warranty claims
- Responding to enquiries or complaints
4.2 For Legal and Accounting Obligations
We retain certain transaction records (including your name, contact details, and billing information) for as long as required under UAE commercial and tax law — typically a minimum of five years.
4.3 To Improve Our Services
We use anonymised or aggregated data to:
- Understand how customers navigate our website
- Improve product listings, descriptions, and categories
- Optimise page performance and checkout flow
- Identify and fix technical issues
4.4 For Marketing (With Your Consent)
If you have opted in to receive marketing communications, we may send you product updates, promotions, or news relevant to mobility and assistive care. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
We do not sell your personal data to third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep your session active, and understand how you use our platform.
5.2 Types of Cookies We Use
| Essential Cookies | Required for the site to function. Includes session management, cart contents, login authentication, and security tokens. These cannot be disabled. |
| Preference Cookies | Remember your display settings and UI choices. Retained for up to one year. |
| Analytics Cookies | Collect anonymised data about how visitors use our site (e.g. Google Analytics). Help us improve content and performance. |
| Advertising Cookies | Set by platforms such as Meta and Google to measure the effectiveness of our advertising campaigns. These may track your activity across websites. |
5.3 Session and Login Cookies
Within our Odoo-powered storefront:
- A temporary session cookie is set when you visit to verify browser compatibility.
- Login cookies persist for two days by default (up to two weeks if you select "Remember Me").
- Cart and preference cookies may persist for up to one year.
- If you log out, all login cookies are removed immediately.
6. Media Uploads
If you upload images to our platform, please ensure those images do not contain embedded location data (EXIF GPS coordinates). Images containing GPS metadata may inadvertently disclose your physical location to anyone who downloads them.
7. Payment Processing
We use Stripe as our primary payment gateway. Stripe is a PCI-DSS compliant payment processor. When you complete a purchase, your card details are submitted directly and securely to Stripe — we do not store, log, or have access to your raw card number, CVV, or full card data.
The following data is transmitted to Stripe to process your transaction:
- Purchase total and currency
- Billing name and address
- Contact email
- Device and browser fingerprint (for fraud prevention)
Please see the Stripe Privacy Policy for more details.
8. Data We Share With Third Parties
We do not sell, rent, or trade your personal data. We share data only with trusted service providers who assist us in operating our business, and who are contractually bound to handle your data securely.
We use Google Analytics to understand website traffic and user behaviour. Data shared with Google is anonymised or aggregated where possible. We also use Google Ads for advertising, which may involve conversion tracking. Please see the Google Privacy Policy for more details.
Meta (Facebook / Instagram)
We run advertising campaigns on Meta platforms. The Meta Pixel on our website may transmit anonymised event data (such as page views or purchase completions) to Meta to measure ad performance. Please see the Meta Privacy Policy for more details.
Stripe
See Section 7 above for payment data handling details.
Delivery and Logistics Partners
To arrange delivery of your order, we share your name, phone number, and delivery address with our courier or logistics partners. They are permitted to use this data only to fulfil the delivery.
9. Data Retention
| Order and transaction data | Retained for a minimum of 5 years as required by UAE commercial and VAT law. |
| Customer account data | Retained for as long as your account is active, plus 12 months after account deletion, unless a longer period is required by law. |
| Marketing preferences | Retained until you withdraw consent or unsubscribe. |
| Analytics data | Typically retained for 14–26 months by our analytics providers under their own policies. |
| Product reviews and comments | Retained indefinitely to maintain the integrity of our product listings, unless you request removal. |
10. Your Rights
Under the UAE Personal Data Protection Law (PDPL), you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request corrections to inaccurate or incomplete data
- Erasure — request deletion of your data where we have no legal obligation to retain it
- Data portability — receive your data in a structured, machine-readable format
- Withdrawal of consent — withdraw marketing consent at any time without affecting prior lawful processing
- Objection — object to processing for direct marketing or profiling purposes
To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days of receiving your verified request.
11. Data Security
We take the security of your personal data seriously. Our Odoo platform and hosting infrastructure are configured with:
- HTTPS / TLS encryption for all data in transit
- Access controls restricting data to authorised team members only
- Secure, hashed storage of passwords — plaintext passwords are never stored
- PCI-DSS compliant payment processing via Stripe (raw card data never touches our servers)
While we implement industry-standard safeguards, no method of electronic transmission is 100% secure. In the event of a data breach likely to result in a risk to your rights, we will notify you and the relevant authorities as required by law.
12. Internal Access to Your Data
Access to customer personal data within Petra Mobility is limited to team members who need it to perform their role:
- Administrators and Shop Managers can view order details (items purchased, date, delivery address) and customer contact information (name, email, phone, billing and shipping addresses).
- This access exists solely to fulfil orders, process refunds, and provide customer support.
- All team members are bound by confidentiality obligations.
13. Embedded Content From Other Websites
Some pages on our website may include embedded content from third-party platforms (such as videos, maps, or social media posts). Embedded content behaves exactly as if you had visited those third-party websites directly. Those platforms may set their own cookies, collect data about you, and track your interactions with their content.
14. Children's Privacy
Our platform is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data without appropriate consent, please contact us and we will delete it promptly.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify you by email or by a notice on our website.
Continued use of our website following any changes constitutes your acceptance of the updated policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
| Business | Petra Mobility LLC |
| Website | https://petramobility.com |
| Location | Dubai, United Arab Emirates |
| info@petramobility.com |
© 2026 Petra Mobility LLC. All rights reserved. Last updated: 20 June 2026.
Effective Date: 20 June 2026
1. Who We Are
Petra Mobility is a Dubai-based provider of mobility, and assistive equipment, committed to empowering individuals to live with dignity and independence. We operate the online store at https://petramobility.com.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with us in any capacity. It applies to all visitors, customers, and users of our platform.
References to "we", "us", or "Petra Mobility" in this policy refer to Petra Mobility LLC and its authorised staff.
2. Legal Framework
We process personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as any applicable regulations issued by the UAE Data Office. Where we serve customers in other jurisdictions, we endeavour to meet the data protection standards of those regions as well.
3. Data We Collect
3.1 Data You Provide Directly
When you place an order, create an account, or contact us, we collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely — we do not store raw card numbers)
- Optional: account username and password
- Messages, enquiries, or product review content you submit voluntarily
3.2 Data Collected Automatically
When you browse our website, our systems and third-party tools may collect:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or search query
- Products viewed or added to cart
3.3 Data From Third Parties
We may receive data about you from:
- Payment processors (e.g. transaction confirmation and fraud signals from Stripe)
- Analytics providers (e.g. Google Analytics — anonymised or aggregated usage data)
- Advertising platforms (e.g. Meta Ads, Google Ads — conversion events linked to your interactions)
4. How We Use Your Data
4.1 To Fulfil Your Order
The primary purpose for collecting your personal data is to process and deliver your order. This includes:
- Confirming your purchase and sending order updates
- Arranging delivery to your specified address
- Processing payments and issuing invoices or receipts
- Handling returns, exchanges, or warranty claims
- Responding to enquiries or complaints
4.2 For Legal and Accounting Obligations
We retain certain transaction records (including your name, contact details, and billing information) for as long as required under UAE commercial and tax law — typically a minimum of five years.
4.3 To Improve Our Services
We use anonymised or aggregated data to:
- Understand how customers navigate our website
- Improve product listings, descriptions, and categories
- Optimise page performance and checkout flow
- Identify and fix technical issues
4.4 For Marketing (With Your Consent)
If you have opted in to receive marketing communications, we may send you product updates, promotions, or news relevant to mobility and assistive care. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
We do not sell your personal data to third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep your session active, and understand how you use our platform.
5.2 Types of Cookies We Use
| Essential Cookies | Required for the site to function. Includes session management, cart contents, login authentication, and security tokens. These cannot be disabled. |
| Preference Cookies | Remember your display settings and UI choices. Retained for up to one year. |
| Analytics Cookies | Collect anonymised data about how visitors use our site (e.g. Google Analytics). Help us improve content and performance. |
| Advertising Cookies | Set by platforms such as Meta and Google to measure the effectiveness of our advertising campaigns. These may track your activity across websites. |
5.3 Session and Login Cookies
Within our Odoo-powered storefront:
- A temporary session cookie is set when you visit to verify browser compatibility.
- Login cookies persist for two days by default (up to two weeks if you select "Remember Me").
- Cart and preference cookies may persist for up to one year.
- If you log out, all login cookies are removed immediately.
6. Media Uploads
If you upload images to our platform, please ensure those images do not contain embedded location data (EXIF GPS coordinates). Images containing GPS metadata may inadvertently disclose your physical location to anyone who downloads them.
7. Payment Processing
We use Stripe as our primary payment gateway. Stripe is a PCI-DSS compliant payment processor. When you complete a purchase, your card details are submitted directly and securely to Stripe — we do not store, log, or have access to your raw card number, CVV, or full card data.
The following data is transmitted to Stripe to process your transaction:
- Purchase total and currency
- Billing name and address
- Contact email
- Device and browser fingerprint (for fraud prevention)
Please see the Stripe Privacy Policy for more details.
8. Data We Share With Third Parties
We do not sell, rent, or trade your personal data. We share data only with trusted service providers who assist us in operating our business, and who are contractually bound to handle your data securely.
We use Google Analytics to understand website traffic and user behaviour. Data shared with Google is anonymised or aggregated where possible. We also use Google Ads for advertising, which may involve conversion tracking. Please see the Google Privacy Policy for more details.
Meta (Facebook / Instagram)
We run advertising campaigns on Meta platforms. The Meta Pixel on our website may transmit anonymised event data (such as page views or purchase completions) to Meta to measure ad performance. Please see the Meta Privacy Policy for more details.
Stripe
See Section 7 above for payment data handling details.
Delivery and Logistics Partners
To arrange delivery of your order, we share your name, phone number, and delivery address with our courier or logistics partners. They are permitted to use this data only to fulfil the delivery.
9. Data Retention
| Order and transaction data | Retained for a minimum of 5 years as required by UAE commercial and VAT law. |
| Customer account data | Retained for as long as your account is active, plus 12 months after account deletion, unless a longer period is required by law. |
| Marketing preferences | Retained until you withdraw consent or unsubscribe. |
| Analytics data | Typically retained for 14–26 months by our analytics providers under their own policies. |
| Product reviews and comments | Retained indefinitely to maintain the integrity of our product listings, unless you request removal. |
10. Your Rights
Under the UAE Personal Data Protection Law (PDPL), you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request corrections to inaccurate or incomplete data
- Erasure — request deletion of your data where we have no legal obligation to retain it
- Data portability — receive your data in a structured, machine-readable format
- Withdrawal of consent — withdraw marketing consent at any time without affecting prior lawful processing
- Objection — object to processing for direct marketing or profiling purposes
To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days of receiving your verified request.
11. Data Security
We take the security of your personal data seriously. Our Odoo platform and hosting infrastructure are configured with:
- HTTPS / TLS encryption for all data in transit
- Access controls restricting data to authorised team members only
- Secure, hashed storage of passwords — plaintext passwords are never stored
- PCI-DSS compliant payment processing via Stripe (raw card data never touches our servers)
While we implement industry-standard safeguards, no method of electronic transmission is 100% secure. In the event of a data breach likely to result in a risk to your rights, we will notify you and the relevant authorities as required by law.
12. Internal Access to Your Data
Access to customer personal data within Petra Mobility is limited to team members who need it to perform their role:
- Administrators and Shop Managers can view order details (items purchased, date, delivery address) and customer contact information (name, email, phone, billing and shipping addresses).
- This access exists solely to fulfil orders, process refunds, and provide customer support.
- All team members are bound by confidentiality obligations.
13. Embedded Content From Other Websites
Some pages on our website may include embedded content from third-party platforms (such as videos, maps, or social media posts). Embedded content behaves exactly as if you had visited those third-party websites directly. Those platforms may set their own cookies, collect data about you, and track your interactions with their content.
14. Children's Privacy
Our platform is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data without appropriate consent, please contact us and we will delete it promptly.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify you by email or by a notice on our website.
Continued use of our website following any changes constitutes your acceptance of the updated policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
| Business | Petra Mobility LLC |
| Website | https://petramobility.com |
| Location | Dubai, United Arab Emirates |
| info@petramobility.com |
© 2026 Petra Mobility LLC. All rights reserved. Last updated: 20 June 2026.